Welcome to Neisan Creations

Customer Service

Shipping & Delivery

Risk of loss or damage to the goods passes to you upon dispatch of the goods. We use Australia Post.
 
Delivery of Items Sold Online
Subject to this Agreement, we will supply to you the products shown on your order confirmation.
 
Products may not be available for immediate delivery but we will endeavour to deliver your order to you within five (5) to ten (10) working days of the order being placed. Unfortunately we cannot deliver an order of multiple items to different delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each.
 
All deliveries must be signed for and cannot be delivered to PO Boxes. All items will be sent by Australian Post which will have a tracking number and proof of delivery. In the instance where you are unable to take delivery of your items in person or if you have not received them within a reasonable period please Contact Us for further instructions.
 
When buying online, you have the option to pick up your order, Contact Us for details. Upon completion of payment we will send you an email confirmation. Please be reminded that the person who placed the order may pick up the item and will be required to provide credit card used to purchase, valid ID and copy of your order confirmation.

Privacy & Security

This Privacy Policy sets out the approach which Nesian Creations will take in relation to the treatment of Personal Information. It includes information on how Nesian Creations collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Nesian Creations makes the Personal Information it holds available for access to and correction by the individual.
 
This policy has been drafted having regard to Nesian Creations's obligations under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.
 
1. COLLECTION
1.1 Nesian Creations will only collect Personal Information where the information is necessary for Nesian Creations to perform one or more of its functions or activities. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
1.2 Nesian Creations collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. Nesian Creations also collects and uses Personal Information for secondary purposes including:
i. billing and account management
ii. business planning and product development; and
iii. to provide individuals with information about promotions, as well as the products and services of Nesian Creations affiliated companies and other organisations.
iv. to enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.
1.3 Nesian Creations will not collect Sensitive Information from individuals except with consent and only where it is necessary for Nesian Creations to collect such information for an activity or function.
1.4 Nesian Creations will not collect Personal Information secretly or in an underhanded way.
1.5 Nesian Creations will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.
2. USE
2.1 Nesian Creations will obtain an individual's consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.
2.2 Nesian Creations Uses Personal Information primarily for the purposes listed in 1.2 above.
2.3 If Nesian Creations relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:
i. the individual is clearly notified of their right to Opt Out from further Direct Marketing;
ii. there is only one Use of the information before the Opt Out right is given and this Use applies across all Nesian Creations Related Bodies Corporate (if the information is shared between those Related Bodies Corporate);
iii. the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and
iv. if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Nesian Creations and all its Related Bodies Corporate.
2.4 Nesian Creations will not use Sensitive Information for Direct Marketing.
2.5 Nesian Creations may use Personal Information to avoid an imminent threat to a person's life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.
2.6 Nesian Creations will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. DISCLOSURE
3.1 Nesian Creations may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for Disclosures made under the credit reporting requirements of the Privacy Act.
3.2 Nesian Creations may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.
3.3 Nesian Creations may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfillment), where that is Disclosure or Use for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.
3.4 Nesian Creations will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
3.5 Nesian Creations may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
3.6 Nesian Creations may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.
3.7 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Nesian Creations will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.
3.8 Nesian Creations does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, Nesian Creations will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.
4. INFORMATION QUALITY
4.1 Nesian Creations will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
4.2 Nesian Creations will take steps to destroy or de-identify Personal Information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.
5. INFORMATION SECURITY
5.1 Nesian Creations requires employees and contractors to perform their duties in a manner that is consistent with Nesian Creations' legal responsibilities in relation to privacy.
5.2 Nesian Creations will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Nesian Creations who have a genuine "need to know" as well as "right to know".
5.3 Nesian Creations will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
6. ACCESS AND CORRECTION
6.1 Nesian Creations will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.
6.2 Nesian Creations will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.
6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Nesian Creations Customer Service, as per the details on the website.
6.4 Nesian Creations can charge a fee for processing an access request but will generally not do so unless the request is complex or is resource intensive.
7. OPENNESS
7.1 Nesian Creations Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy, should do so by contacting Nesian Creations Customer Service, as per the details on the Nesian Creations website.
7.2 Nesian Creations websites will contain a prominently displayed privacy statement and will include a copy of Nesian Creations Privacy Policy.
8. ANONYMOUS TRANSACTIONS
8.1 Nesian Creations will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. Nesian Creations may however request visitors to provide Personal Information voluntarily to Nesian Creations (for example, as part of a competition or questionnaire).
9. TRANSFERRING PERSONAL INFORMATION OVERSEAS
9.1 Nesian Creations will take reasonable steps to limit the amount of Personal Information it sends to unrelated organisations overseas.
9.2 If Personal Information must be sent by Nesian Creations overseas for sound business reasons, Nesian Creations will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the National Privacy Principles, preferably as part of the services contract.
 
If you require further information regarding Nesian Creations's Privacy Policy, you can contact Nesian Creations Customer Service by emailing info@nesiancreations.com.au

Returns & Replacements

Nesian Creations has a 30 day policy from the date of purchase. Please choose carefully as we are not obliged to provide a refund or allow an exchange simply because you changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. Notify us immediately if you received an incorrect or faulty item and we will assist you regarding the process on how to return the items. We will require a Return Authorization Number which will be provided by our online support representative. Items online cannot be returned to a physical store.
 
We shall pay for or reimburse you for any shipping cost to return the faulty or incorrect item to us. Potential refund of shipping cost will be issued by direct deposit or cheque at your own discretion within 7 days upon receipt of goods. Also, we shall notify you regarding time frame of replacing the items.
 
Incorrect Item
In the instance where the item received differs from the description on the website, please inform us immediately. We are happy to assist you regarding the process of returning the goods to us.
 
Faulty Piece/ Damaged in Transit
If you received a faulty item, kindly provide us detailed information about it so we can assess the piece properly. Items found without any defects will be returned to you at your own cost.
 
We will not refund or replace a product where in reasonable opinion the product has become of unacceptable condition due to misuse and failure to take reasonable care.
 
If the item has been damaged in transit, please contact us immediately. We will require photos of the item, the packaging and the box it came in to support your claim.

Ordering

Before placing an order you must first log in to your account www.nesiancreations.com.au/customer/account/login/ (If you have not yet registered for an account, please click on the link above and register before you continue)

Once logged into you account, you may select the items you required to purchase. Please take advantage of our search function to assist you if finding the correct item.

After you have found the items and the quantities you wish to purchase, simply click on the ‘Add to Cart’ button and your requested items will be added to your cart for check out (You may add products to your cart and continue to shop if you like. Your items we be stored until you have completed your shopping).

Once you have finished shopping and want to complete your purchase, simply go to ‘My Cart’ and proceed to check out.  Please ensure you order contains the correct finger size.  If you place an order with the incorrect size, all costs incurred to correct your order will be your (the customer) responsibility.  In the check out section, please make sure that all your details are correct and up to date to avoid any challenges with your purchase. Once you have checked and are satisfied all the information for delivery and payment is correct, simply click on the ‘Place Order’ button to complete your request.
 
An order number will be displayed on your screen after you have completed the above as well as an email of your purchase will be sent to your nominated email address for confirmation, please take note of this number and use it as reference for any queries you may have related to this order (Please note, you may view a history of your purchase orders at anytime by simply logging into your account and selecting ‘View Orders’).

Payment, Pricing & Promotions

The prices that appear on this web site are quoted in Australian dollars and are valid and effective only in Australia. The price, if affected, will include the GST, Nesian Creations takes no responsibility or liability for the accuracy of any such price as it applies to any particular purchase.

Laybys
The prices that appear on this web site are quoted in Australian dollars and are valid and effective only in Australia. The price, if affected, will include the GST, Nesian Creations takes no responsibility or liability for the accuracy of any such price as it applies to any particular purchase.

Place order on website as per instructions above.  On checkout select the ‘layby’ option.  Please use your name in the ‘Purchase Order’ section.  For orders outside Australia (International) payments are made via PAYPAL: donna@demarge.com.au

Account: Donna Roberts
Bank: NAB
BSB: 084-365
Account: 621 718 699

Please use your name as reference for all payments.  Minimum deposit is 20% and term is 3 months.  Payments may be weekly or fortnightly.  Goods will only be despatched when items have been paid in full.  If you decide to cancel your layby after 1 month cooling off period, all funds will be refunded less the deposit.

Viewing Orders

To view an order placed with Nesian Creations, you must first log into your account www.nesiancreations.com.au/customer/account/login/ Once you have logged into your account, simply select the option “My Orders” located in the left index. After selecting this option, a list of all orders placed will be displayed with the option of reordering the same products as you did on any particular order or simply just viewing your ordering history. All relevant information regarding your orders will be displayed in this section. If you have any queries, please contact us info@nesiancreations.com.au

Updating Account Information

Keeping your details and information up to date is important to make sure that we are communicating and sending your orders to the correct place. Should you need to update your account details at anytime, please log into your account.
• Account Information - Here is where the primary account holders name and email address may be updated if required. You may also elect to change your password from time to time which is also done in this section.
• Address Book - To update your ‘Billing Address’ or ‘Shipping Address’ you need to select this option. This option will give you access to editing and updating your Billing and Delivery addresses. Adding additional address is also an option available in this section.
• After completing the any of the above actions, please make sure that you select “Save” to ensure your new details are save to file